Definitions:

“Ticketflap”, “Us” and “We” mean Total Ticketing Ltd.

“Site” means the Ticketflap website and all the services connected within

“Host” means the third party supplier of Tickets for Events including, but not limited to: Venues, Artists, Promoters, Event Organisers or others

“Event” means the individual event or events promoted on the Ticketflap site for which Tickets are available

“Tickets” are the right of admission to an Event

“You” means the individual purchasing tickets using this Site

Welcome to Ticketflap. 
Ticketflap is a digital ticketing box office platform, which enables Event Hosts to promote and sell Tickets for their Events. At no stage do We purchase the Tickets, set the Ticket prices nor determine the individual Event conditions of sale.  We simply collect the Ticket money on behalf of the Host and supply them with the details of Your booking, along with the Ticket revenue.  Ticketflap charges You a booking fee for this service.  Ownership of the Tickets and rights to grant entry to the Event remain with the Event Hosts and do not pass to Ticketflap at any time.

Please read all of our terms and conditions carefully.  By using this site and registering to buy tickets, You will have complied to have agreed and accepted all the terms below.
 
Registration
To buy Tickets You must be a registered user of the Site.  To be a registered user of the Site, You agree to a) provide true, accurate, current and complete information about Yourself as prompted by the Site registration form and b) maintain and promptly update the registration data to keep it true, accurate, current and complete.

You are responsible for all information posted using Your account, including instances where anyone using Your email address and password has accessed the Site. It is Your responsibility to keep Your password secure and protected to prevent such access.
 
Refunds
In cases where an event is cancelled, or does not take place for any other reason, You will receive a refund from Ticketflap. The amount refunded will be the full ticket price less a refund handling fee and the booking fee paid at the point of purchase will be non-refundable.

If a full or partial refund is requested by You for any other reason, the Event Organiser will review the situation on a case-by-case basis. The decision on whether or not to refund any or all of the ticket price will be at the Event Organiser’s sole discretion.

Refund can only be made back to the payment method used in the original purchase. If the ticket has been transferred to a different account, the new ticket holder will need to contact the original ticket purchaser to receive a refund if the transfer was as the result of a sale.
 
Event/Venue Rules and Regulations
Tickets are issued subject to the Rules and Regulations of the Event, issued by the Host and the venue.  Full details are available from the Host on request. You and all other Ticket holders in Your party must comply with all relevant statutes, safety announcements and venue regulations whilst attending the Event.
 
General conditions across all Events:
•    Ticket holders must be able to produce acceptable proof of name and age
•    The right of admission is reserved by the Event Host and venue.  You may be refused entry or ejected for anti-social behavior or other activity deemed inappropriate
•    The right is reserved to alter, amend, add, withdraw or substitute Event artists, prices, date, venue, capacity, age restrictions and times
•    Recording equipment of any description may not be used without the express written approval of the Event Host
 
Termination
Ticketflap, at its sole discretion, may terminate Your password, account(s) and/or Your right to use the Site at any time for any reason or no reason, including, without limitation, for lack of use, failure to timely pay any fees or other monies due, or if Ticketflap believes that You have violated or acted inconsistently with the Terms and Conditions herein contained or against the letter of spirit of these Terms and Conditions.
 
Intellectual Property
The Copyright, trade marks and all other intellectual property rights in the material contained in the Site, belong to Ticketflap and may not be used in any manner without written consent from Ticketflap.
 
DISCLAIMER OF WARRANTIES.
THE SERVICES ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS.  TICKETFLAP HEREBY EXPRESSLY DISCLAIMS ALL WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY, TITLE, NON-INFRINGEMENT AND FITNESS FOR A PARTICULAR PURPOSE.  TICKETFLAP MAKES NO WARRANTY THAT: (I) THE SITE WILL MEET YOUR REQUIREMENTS, (II) THE SITE WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE, (III) THE RESULTS THAT MAY BE OBTAINED FROM THE USE OF THE SITE WILL BE ACCURATE OR RELIABLE, (IV) THE QUALITY, SAFETY OR LEGALITY OF ANY CONTENT, PRODUCTS, SERVICES, INFORMATION OR OTHER MATERIAL PURCHASED OR OBTAINED BY YOU, OR EVENTS ATTENDED, THROUGH THE SITE, OR THE SERVICES THEMSELVES (OR ANY PART THEREOF), WILL MEET YOUR EXPECTATIONS, OR (V) ANY ERRORS IN THE SITE WILL BE CORRECTED. TICKETFLAP IS NOT RESPONSIBLE AND SHALL HAVE NO LIABILITY FOR THE CONTENT, PRODUCTS, SERVICES, ACTIONS OR INACTIONS OF ANY USER, BUYER OR OTHER NON-ORGANIZER, ORGANIZER OR THIRD PARTY BEFORE, DURING AND/OR AFTER AN EVENT; AND TICKETFLAP WILL HAVE NO LIABILITY WITH RESPECT TO ANY WARRANTY DISCLAIMED IN (I) THROUGH (V) ABOVE. YOU ACKNOWLEDGE THAT TICKETFLAP HAS NO CONTROL OVER AND DOES NOT GUARANTEE THE QUALITY, SAFETY OR LEGALITY OF EVENTS ADVERTISED, THE TRUTH OR ACCURACY OF ANY USERS' (INCLUDING BUYERS', OTHER NON-ORGANIZERS' AND ORGANIZERS') CONTENT OR LISTINGS, OR THE ABILITY OF ANY USER (INCLUDING BUYERS, OTHER NON-ORGANIZERS AND ORGANIZERS) TO PERFORM, OR ACTUALLY COMPLETE A TRANSACTION. THE FOREGOING DISCLAIMERS SHALL NOT APPLY TO THE EXTENT PROHIBITED BY APPLICABLE LAW. Notwithstanding the foregoing, You may report the misconduct of users, Buyers, other non-Organizers, Organizers and/or third parties in connection with the Site to Ticketflap.  Ticketflap, at its sole discretion, may investigate the claim and take necessary action.
 
LIMITATION OF LIABILITY
TICKETFLAP SHALL NOT BE LIABLE UNDER ANY CIRCUMSTANCES OR UNDER ANY LEGAL THEORY, WHETHER IN TORT, CONTRACT, OR OTHERWISE, WITH RESPECT TO THE SERVICES, OR ANY OTHER SUBJECT MATTER OF THIS TOS, FOR: (I) ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, PUNITIVE OR EXEMPLARY DAMAGES, INCLUDING, BUT NOT LIMITED TO, DAMAGES FOR LOSS OF PROFITS, GOODWILL, USE, DATA OR OTHER INTANGIBLE LOSSES (EVEN IF TICKETFLAP HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES), (II) THE COST OF PROCUREMENT OF SUBSTITUTE SERVICES, (III) AMOUNTS IN EXCESS OF US$100.00 IN THE AGGREGATE FOR ALL CLAIMS WITH RESPECT TO THE SITE, OR (IV) ANY MATTERS BEYOND TICKETFLAP’S REASONABLE CONTROL.  TICKETFLAP SHALL HAVE NO LIABILITY WITH RESPECT TO ANY OF YOUR CONTENT OR ANY CONTENT OF ANY OTHER USER OF THE SITE. IN ADDITION, TICKETFLAP IS NOT AFFILIATED WITH, AND HAS NO AGENCY OR EMPLOYMENT RELATIONSHIP WITH, ANY THIRD PARTY SERVICE PROVIDER USED IN CONJUNCTION WITH THE SITE, AND TICKETFLAP HAS NO RESPONSIBILITY FOR, AND HEREBY DISCLAIMS ALL LIABILITY ARISING FROM, THE ACTS OR OMISSIONS OF ANY SUCH THIRD PARTY SERVICE PROVIDER. THE FOREGOING LIMITATIONS SHALL NOT APPLY TO THE EXTENT PROHIBITED BY APPLICABLE LAW.
 
RELEASE
IN CONSIDERATION OF BEING PERMITTED TO ACCESS AND USE THE SITE, YOU HEREBY AGREE TO RELEASE TICKETFLAP, AND ITS AFFILIATES, AND EACH OF ITS AND THEIR RESPECTIVE OFFICERS, DIRECTORS, AGENTS, CO-BRANDERS, OTHER PARTNERS, AND EMPLOYEES FROM ALL DAMAGES (WHETHER DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL OR OTHERWISE), LOSSES, LIABILITIES, COSTS AND EXPENSES OF EVERY KIND AND NATURE, KNOWN AND UNKNOWN, ARISING OUT OF OR IN ANY WAY CONNECTED WITH DISPUTES BETWEEN YOU AND THIRD PARTIES (INCLUDING OTHER ORGANIZERS, BUYERS, AND OTHER NON-ORGANIZERS) IN CONNECTION WITH THE SITE,
 
PRIVACY
All information provided by You or collected by Ticketflap in connection with the Services is governed by Ticketflap 's Privacy Policy, a copy of which is located at www.ticketflap.com/privacy which is hereby incorporated by reference into these Terms and Conditions. Ticketflap strongly recommends that You review the Privacy Policy closely. Further, any information submitted or provided by You to the Site may be publicly accessible. You should take care to protect private information or information that is important to You. Ticketflap shall not be responsible for protecting any such information and is not liable for the protection of privacy of electronic mail or other information transferred through the Internet or any other network that You may use. Please be aware that if You decide to disclose personally identifiable information on the Services, this information may become public. Ticketflap does not control and shall not be responsible for the acts of You or any other users (whether Organizers, Buyers, other non-Organizers or otherwise) of the Site.
 
PRIVACY POLICY

Ticketflap takes Your privacy seriously. This Privacy Policy explains the steps We take to ensure information about You is kept secure and confidential and complies with the requirements of the Personal Data (Privacy) Ordinance (Cap. 486) of Hong Kong.

Please read this Privacy Policy carefully. Once You use this Website ("Site") or any of Our mobile phone applications ("Apps") or Our services available via it or them You will be deemed to have read and consented to the uses of Your personal data set out in this Privacy Policy. You will also be deemed to have read and accepted this Privacy Policy and the Website terms and conditions of use ("Terms and Conditions"). 

You must not use Our Site or Apps or any services available via it or them if You do not accept this Privacy Policy and the Terms and Conditions.

1. Your Details And The Purposes For Which Information Is Used

1.1 You will need to register to become a member of the Site ("Member") if You wish to enter certain areas of, or to use some services available via, the Site or any Apps.

1.2 When registering as a Member and purchasing Tickets, You must provide Us with the following personal information (among others): 

(a) Your name; 

(b) Your credit/debit card billing address;

(c) Your email address.

1.3 This personal information and any other information You provide to Us via the Site or any Apps is required in order to process Your order, manage Your Member registration with us and to provide You with information and offers about Events and Event Hosts.

1.4 On registering with us You will be able to view Your registration details through the My Account page using Your email address and the password You have chosen.

1.5 You will be able to edit all the details You have given Us through the My Account page by using Your email address and password. 

2. Passing On Your Details

2.1 In processing Your order, We will only pass on personal information about You to third parties such as is necessary to enable Us to process the payment for Your order and to fulfill Your order, restricted to those third parties such as the Hosts of any events for which You have bought a ticket.

2.2 We will use Your name, email address and any interests or preferences You provide to Us to keep You informed of forthcoming Events and offers relating to Events and Event Hosts. You may withdraw Your consent for the provision of this information at any time either through the My Account page or by unsubscribing via the newsletters.

2.3 Furthermore, We may, only with Your prior consent, pass on Your personal information and any interests or preferences You provide to Us to Event Hosts, who may contact You directly with marketing materials about their events and offers.  Once You have given consent You can, at any time, ask Us to cease passing on Your personal information (by sending an email to contact@ticketflap.com), and You may ask any third parties to whom Your information has been passed to cease using Your personal information.

2.4 We may disclose information about You if You breach or if We suspect You may have breached this Privacy Policy or the Terms and Conditions. We may also disclose Your details if required to do so by law or requested to do so by any Governmental or law enforcement agency.

2.5 In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform certain services they provide to us.

Certain third-party services, such as payment gateways and other transaction or payment processors are required to abide by security standards imposed on them, such as the Payment Card Industry Data Security Standard (PCI-DSS), which is a set of security standards designed to ensure that all payment processors that accept, process, store or transmit credit card information maintain a secure environment. All direct payment gateways we utilise adhere to PCI-DSS, which is a joint effort of brands like Visa, MasterCard, American Express and Discover, to safeguard card data handling.

Whilst we shall not store your credit card information, such payment gateways and other transaction or payment processors, under PCI-DSS, may store your purchase transaction data for only as long as is necessary to complete the transaction and thereafter for only as long as it is required by law.

Such third-party payment gateways and other transaction or payment processors and other third parties, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.
For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.

In particular, remember that certain providers may be located in or have facilities that are located in a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.

Once you leave our Site or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website's Terms of Service.

3. Security

3.1 All payment processing and transactions are done via a secure server and data transmissions are protected using SSL encyrption.

3.2 Whilst We strive to protect Your personal information, no data transmission over the Internet can be guaranteed to be totally secure and therefore We cannot ensure or warrant the security of any information You send to us. You provide us with information via this Site at Your own risk.

3.3 We do not store your payment card information which is handled entirely by our payment processors.

4. Cookies

4.1 Our Site uses 'Session cookies' which track Your browser session. These do not store any information on Your computer but merely allow our Site to recognise Your order and its contents and whether You are logged in to Your account.

4.2 By using this Site and/or using any services provided via it You agree to the above use of cookies.

5. Transferring Your Information Abroad

5.1 Information submitted by You to Us may be transferred abroad for the purpose of performing the contractual obligations owed by Us to You under Our Terms and Conditions.

6. Access and Correction of Personal Information

6.1 You have the right to request access to and correction of information held by us about you. If you wish to access or correct your personal data, please edit your member registration details through the My Account page on the Site or contact us at contact@ticketflap.com. We have the right to charge a reasonable fee for the processing of any data access request.

All Site material is owned by Ticketflap. There must be no reproduction of any of this material without the prior consent of Ticketflap. Any use of this Site or any statement made by a third party or registrant is their opinion and does not represent the opinion of Ticketflap. If You have any questions relating to this Privacy Policy or how We deal with Your personal information please contact Us via the Home page or by sending an e-mail to contact@ticketflap.com.

7. Customer and Cardholder Correspondence

Total Ticketing Limited
3/F, Hong Kong and Macau Building
156-157 Connaught Road Central
Sheung Wan
Hong Kong
BR#: 60163420

Total Ticketing Pte Limited
60 ALBERT STREET
#14-01
OG ALBERT COMPLEX
SINGAPORE
189969

Total Ticketing Limited (UK)
2nd Floor, Suite 12, Vantage Point,
New England Road,
Brighton,
England,
BN1 4GW
Company#: 10251316

Total Ticketing Japan LLC
6-19-14 Mutsumi,
Matsudo, Chiba, Japan
Corporate Number 8040003011272

8. Governing Law

These Terms and Conditions and Privacy Policy shall be governed by the laws of the Hong Kong Special Adminsitrative Region of the People's Republic of China.

1. The personal data collected from you will be used for the purpose of processing your purchase order(s) and managing your member registration with us.
2. Please note that it is mandatory for you to provide the personal data requested unless marked with an asterisk (which is voluntary information). In the event that you do not provide the mandatory personal data requested, we may not be able to provide you with the products or services that you require.
3. Your name, email address and any interests or preferences which you provide to us will be used for providing you with information and offers about: (i) events promoted on  the Ticketflap website from time to time ("Events"); and (ii) third party suppliers of  tickets for such events (including without limitation venues, artists, promoters, event  organisers and performers) ("Event Hosts"). This may include sharing your personal  data with Event Hosts for use by them in direct marketing to you about their events  and offers. However, we cannot use or share your personal data for such promotional information and offers without your consent or indication of no objection. If you do not wish to receive such promotional material, please tick the box below:
4. You have the right to request access to and correction of information held by us about  you. If you wish to access or correct your personal data, please edit your member registration details through the My Account page on the Ticketflap website or contact  us at contact@ticketflap.com. We have the right to charge a reasonable fee for the  processing of any data access request.

INFORMATION ABOUT OUR USE OF COOKIES

1.What are cookies?

Our website uses cookies to distinguish you from other users of our website. This helps us to improve user experience when you browse our website, also allows us to improve our site and provide the business with marketing information about the site’s visitors. This page explains what cookies are, what they are used for and how you can adjust your settings to manage cookies.

A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your device (be it a computer, tablet, mobile phone or any other device that can access the internet) if you agree. The information in the cookie can be used to track your internet usage.

2.What cookies do we use?

We use the following cookies:

• Strictly necessary cookies. These are cookies that are required for the operation of our website. They include, for example, cookies that enable you to log into secure areas of our website.
• Analytical/performance cookies. They allow us to recognize and count the number of visitors and to see how visitors move around our website when they are using it. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily.
• Functionality cookies. These are used to recognize you when you return to our website. This enables us to personalize our content for you, greet you by name and remember your preferences (for example, your choice of language or region).
• Targeting cookies. These cookies record your visit to our website, the pages you have visited and the links you have followed. We will use this information to make our website and the advertising displayed on it more relevant to your interests. We may also share this information with third parties for this purpose.

You can find more information about the individual cookies we use and the purposes for which we use them in the table below:

You have the choice to block all or some cookies on your browser or the hard drive of your computer by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of our site.

Except for essential cookies, all cookies will expire after 28 days.

Please note that third parties (including, for example, advertising networks and providers of external services like web traffic analysis services) may also use cookies over which we have no control. These cookies are likely to be analytical/performance cookies or targeting cookies.

3. Managing cookies

a. Acceptance or blocking of cookies

You can manage cookies by activating the setting on your Internet browser that allows you to accept or refuse the settings of all or some cookies. You can accept or block cookies on a case-by-case basis, or you can block all cookies. Please note that changing your settings to block all cookies (including essential cookies) may affect your access to content and services on our site that require the use of cookies. We do not accept any responsibility for any consequences relating to improper operation of our services where it results from our inability to save or consult cookies necessary for the operation of those services or if you have blocked or deleted those cookies. If you consent to the saving of cookies contained in content that you have accessed, those cookies will be stored temporarily in a dedicated location on your device. Please note that you can also adjust the settings on your browser so that it indicates the cookies that are being stored on your device and asks you whether you want to accept them.

b. Adjusting your settings on different browsers

Each browser has a different set up for the management of cookies and on this basis we provide below (for convenience purposes only) the link for the adjustment of cookies to the four most frequently used browsers:

• Microsoft Internet Explorer
• Google Chrome
• Safari
• Firefox

If your browser is not mentioned hereinabove, you should examine the possibilities of your browser in relation to the adjustment of your cookie settings.

Depending on the type of cookie, there are other ways of managing cookies that do not involve adjusting your browser's settings.

c. Blocking Google Analytics’ cookies

Google Analytics mainly uses audience-measuring cookies to report on user interactions on Google Analytics customers’ websites and such cookies have been placed on our site by Google Analytics. Google Analytics uses cookies to collect information in an anonymous form (aggregated) about how visitors use the website, for example, the number of page views, how visitors have arrived at the website, and the number of visits. The purpose is to help us improve the usability of the website. The information generated through your website usage is redirected to and stored by Google Inc.. You can block these specific cookies by clicking on the deactivation link below, downloading the add-on and installing it on your browser. Please check compatibility of the add on with your browser.

Google Analytics deactivation link: Deactivate Google Analytics

We would like to highlight that the downloaded add-on will save a cookie on your device, but that cookie will be used only to prevent your browser from transmitting data to Google Analytics.

For more information on deactivating Google Analytics and installing the browser add-on, click here: Browser add-on to deactivate Google Analytics

For more information on how Google Analytics’ treats personal information when you use Google's products and services click here: https://policies.google.com/privacy?hl=en

d. Blocking social network cookies

To block cookies used by social networks (e.g. via sharing buttons), follow the instructions in the links below:

• Facebook
• Twitter
• Google+ and YouTube

1. The personal data collected from you will be used for the purpose of processing your purchase order(s) and managing your member registration with us.
2. Please note that it is mandatory for you to provide the personal data requested unless marked with an asterisk (which is voluntary information). In the event that you do not provide the mandatory personal data requested, we may not be able to provide you with the products or services that you require.
3. Your name, email address and any interests or preferences which you provide to us will be used for providing you with information and offers about: (i) events promoted on  the Ticketflap website from time to time ("Events"); and (ii) third party suppliers of  tickets for such events (including without limitation venues, artists, promoters, event  organisers and performers) ("Event Hosts"). This may include sharing your personal  data with Event Hosts for use by them in direct marketing to you about their events  and offers. However, we cannot use or share your personal data for such promotional information and offers without your consent or indication of no objection. If you do not wish to receive such promotional material, please tick the box below:
4. You have the right to request access to and correction of information held by us about  you. If you wish to access or correct your personal data, please edit your member registration details through the My Account page on the Ticketflap website or contact  us at contact@ticketflap.com. We have the right to charge a reasonable fee for the  processing of any data access request.